At On Point Disability Service, we specialise in delivering high-intensity personal care throughout New South Wales, tailored for individuals who require more than standard support due to complex medical or disability-related needs.
Whether you're living with a chronic illness, a severe physical disability, or a complex neurological condition, our services are designed to meet your needs with skill, precision, and compassion. As an advanced disability care provider, we are committed to delivering care that meets clinical standards while respecting your personal goals, independence, and dignity.
Our care plans are flexible and fully customised to meet your specific needs. Whether you need just a few hours of support each week or 24/7 high-intensity personal care, our experienced team is ready to assist.
We deliver complex clinical support through credentialed support workers and nurses. Services include:
We also provide support for:
Our care model is person-centred, not task-based. Every shift is focused on your preferences, needs, and comfort — not just a checklist of duties.
As a trusted advanced disability care provider in NSW, we are committed to delivering professional, compassionate, and consistent support.
Our team includes highly trained disability support workers and registered nurses experienced in delivering complex disability support services. Staff are carefully selected based on clinical skill and compatibility with your needs.
We operate across all of New South Wales — from Sydney, Newcastle, and Wollongong to remote and regional areas. Whether you require in-home or community-based care, we can assist.
We offer flexible care options, including day support, overnight shifts, 24-hour care, and emergency services.
We work with NDIS participants to provide care under Core Supports and Health-Related Supports. We also assist with planning, documentation, and ongoing compliance.
We review each care plan regularly to ensure it stays aligned with your evolving health, preferences, and lifestyle goals.
We ensure that getting the support you need is a smooth and respectful experience.
Step 1: Initial Contact : Speak with our intake team to discuss your care requirements.
Step 2: Care Assessment : We complete a thorough clinical and personal assessment, including a review of your environment and medical history.
Step 3: Team Matching and Care Planning : We assign skilled support workers based on your needs and preferences. A detailed, transparent care plan is created in consultation with you and your family.
Step 4: Service Commencement : Once approved, services commence with full coordination, documentation, and regular review.
High-intensity personal care refers to services that support individuals with complex health and medical needs in their day-to-day lives. This level of care is necessary when a person’s requirements go beyond general disability or aged care and involve a higher standard of clinical attention and supervision.
This may include, but is not limited to:
This type of support must be delivered by professionals who are qualified, trained, and regularly assessed to ensure high clinical safety and personalised care outcomes.
At On Point, we see it as our responsibility to provide specialised personal care that supports the physical, emotional, and social wellbeing of every client, with an emphasis on comfort, choice, and continuity.
Our services are designed for individuals with significant care needs, including but not limited to:
If you or your loved one requires skilled, ongoing support for daily activities or health maintenance, high-intensity disability care may be the right option.
It involves complex clinical tasks such as PEG feeding, ventilator care, wound management, and diabetes support, delivered by trained professionals.
Anyone with complex medical or high-risk disability needs, often covered under an NDIS plan.
Yes. We deliver services statewide, including metropolitan, regional, and remote areas.
Yes. All staff are trained, qualified, and regularly assessed to safely deliver high-intensity care in line with NDIS standards.
We create personalised care plans based on clinical assessments and match staff based on skills and compatibility.
Yes. It is usually funded under Core Supports or Health-Related Supports in your NDIS plan.
