Support coordination is a capacity-building service funded by the NDIS. It aims to help participants implement and manage their NDIS plans more effectively.
At On Point Disability Service, we believe disability support should be as individual as you are. Whether you're just starting with your plan or looking to review and adjust it, our team is here to provide expert guidance and hands-on support at every step.
Our role is to work closely with you to:
Support coordination is not just about making referrals. It's about building confidence, creating clarity, and ensuring you remain in control of your care decisions.
We provide professional and personalised disability service management throughout New South Wales. No matter where you live – whether you're in a metropolitan centre like Sydney or a regional area – our team can assist you in creating a tailored approach to your disability support.
We take the time to unpack your plan with you, translating it into real-world outcomes. We’ll help you understand what each budget category can be used for and how to maximise your funded supports.
We connect you with a trusted network of providers – including therapists, personal carers, housing providers, and community services. Every recommendation is based on what works best for you, not just what's available.
No two people are the same. We collaborate with you to develop a care plan that reflects your individual needs, preferences, and goals. This plan becomes the foundation for delivering effective and consistent support.
We don’t stop once your support is in place. Our coordinators regularly check in to ensure your services align with your goals. If something isn’t working, we’ll help you confidently make changes.
We also offer Specialist Support Coordination for participants with more complex needs. This higher level of support is ideal for navigating challenges such as behavioural support requirements, service crises, or managing multiple service providers.
Unlike large agencies that treat participants like numbers, On Point Disability Service is committed to truly tailored support services for disabled individuals. Our support coordinators take the time to build real relationships, listen to what matters to you, and act as your advocate when you need it.
We don’t just coordinate — we empower. That’s the On Point difference.
There are no copy-paste care plans. Everything is built around your individual goals, preferences, and circumstances.
Our team is knowledgeable, responsive and genuinely invested in the people we support.
We've built lasting relationships with trusted providers in metro, regional, and rural communities.
We explain your options in plain language, making your plan easier to understand and act on.
Whether face-to-face or via telehealth, we adapt to your preferences and location.
We act fast to help you get started, and we’re always available when your needs change.
We’re not a one-size-fits-all provider. Our team brings lived experience, deep sector knowledge, and a genuine commitment to helping individuals with disabilities live more independently and with greater choice.
Our support coordination services are ideal for:
Whether you want to understand your plan, connect with services, or have someone in your corner, On Point Disability Service is ready to support you. Our experienced coordinators help you take the guesswork out of managing your disability supports and give you the confidence and clarity to move forward.
Contact us today to take the first step towards more personalised, effective support coordination in NSW.
Check your plan’s Capacity Building budget. If it includes Support Coordination, you're eligible. If you're unsure, we’re happy to help you interpret it.
Support coordination helps you find and manage service providers. Plan management focuses on financial tracking and processing invoices.
Yes. Your satisfaction matters. If your current support coordinator isn't meeting your needs, you have every right to switch.
Absolutely. We proudly serve all of NSW, including rural and remote areas, through face-to-face or telehealth options.
We aim to get you started within a few days of your enquiry. We understand that timely support is important, especially when you’re ready to move forward.
